Shipping policy
At JESLIFE, we are committed to delivering fresh, premium New Zealand seafood to customers around the world with reliable, transparent, and secure shipping services. Below is our detailed shipping policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and transit time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on destination country, local logistics efficiency, and public holidays.
For customers who need faster delivery, an expedited shipping option is available at checkout for quicker transit.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees set by your local government and customs authorities. These additional charges are the recipient’s responsibility.
Custom policies vary by country. We recommend you check your local import regulations before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a premium seafood supplier, we use food-grade, shockproof, insulated packaging to keep products fresh, cold, and intact during international transit. Our specialized packaging effectively prevents damage, leakage, and spoilage during long-distance shipping.
For high-value orders, we offer optional shipping insurance at checkout to provide extra protection and ensure a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos, refuse signature acceptance, and contact our support team immediately.
If you find any product quality or defective issues after signing for the package, please contact us within 48 hours of delivery with valid proof. Our team will verify the issue and arrange a professional solution, including return, exchange, or compensation according to the actual situation.
7. Customer Support
If you have any questions regarding order processing, shipping status, delivery delays, customs clearance, or after-sales issues, our customer service team is always ready to help. Feel free to contact us via email or phone for fast and professional assistance.
Thank you for shopping with JESLIFE!
We constantly optimize our logistics and packaging standards to deliver fresher, safer, and more reliable New Zealand seafood to your doorstep.